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Profile Stan Phelps - Grow Your Speaking Business

Profile Stan Phelps

Stan PhelpsKeynote Speaker/Workshop Facilitator

Travels from: Raleigh, North Carolina

Topics: Customer Experience, Customer Service, Employee Engagement, Technology, Differentiation, Marketing, Purpose

Forbes Contributor, TEDx Speaker and IBM Futurist that helps brands to increase loyalty and drive sales through customer experience, employee engagement, technology, differentiation and purpose.


An IBM Futurist, TEDx Speaker and Forbes Contributor, he has spoken at over 300 events. Stan has spoken on every inhabited continent, in over a dozen countries (US, Canada, UK, Spain, The Netherlands, Germany, Russia, France, Peru, Ecuador, Australia, Bahrain, Malaysia, Israel, Japan and Sweden) for Fortune 100 brands such as IBM, Target, ESPN, UPS, GlaxoSmithKline, Tesco, Ricoh and Citi.


  • 12 Ways to Win Customers and Influence Word of Mouth ( Purple Goldfish)
  • Beyond Dollars: 15 Ways to Drive Employee Engagement (Green Goldfish)
  • The Vital Few: All Customers and Employees Are Not Created Equal (Golden Goldfish)
  • Using Technology, Data and Analytics to Drive Both Profits & Prophets (Blue Goldfish)
  • The 12 Ways Hotels, Restaurants & Airlines Win the Right Customers (Purple Goldfish Service Edition)
  • Motivating Sales and Loyalty Through Shared Passion & Purpose (Red Goldfish)
  • Defy Normal, Exploit Imperfection And Captivate Your Customers(Pink Goldfish)
  • The Six Keys to Creating a Successful Franchise S.Y.S.T.E.M. (Purple Goldfish Franchise Edition)
  • Nine Ways to Increase Happiness in Business for Growth, Productivity and Prosperity (Yellow Goldfish)



“Stan captivates audiences and delivers valuable insight in the form of engaging stories making people feel connected. The audience left inspired with new ideas for their businesses.” – M.A. Event Director Montreal

“We booked Stan on short notice for a high-value client. Stan was extremely responsive to all of our requests, coordinated closely with me and the client to customize a complex workshop. The client was pleased and I’d recommend him without reservation.” – M.T. Promenade Speakers Bureau

“Stan delivered an outstanding keynote at our 2016 DEC International Conference in Madrid. I would recommend him highly as a keynote speaker. Working with him is very easy and we would be delighted to have him again at future events.” – J.M.A. Association President

“Stan did an outstanding job getting my team to not only understand the importance of exceeding client expectations but also provided tools so we could map out our client’s journeys and find the important touch points where we can give unexpected extras to surprise and delight our clients. His presentation style is engaging, interactive, and captivating and the day-long session seemed to fly by leaving us wanting more.” – D.L. CEO, DemandGen


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